Return & Refund Policy

Because our products are custom embroidered or screen printed, all customized and personalized items are final sale and cannot be returned or exchanged.

If we made an error with your order or your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will work with you to correct the issue, replace the item, or provide an appropriate refund.

Please review all sizes, colors, personalization, design selections, spelling, and other order details carefully before submitting your order. We are unable to provide refunds or replacements for customer ordering errors, incorrect sizes, or incorrect information submitted with an order.

Non-customized items may be returned within 14 days of delivery if they are unworn, unused, unwashed, and in their original condition. Shipping charges are non-refundable, and return shipping is the customer's responsibility unless the return is due to our error.

If you have a problem with your order, please contact Station Thread and include your order number and a description of the issue. Photos may be requested to help us resolve the problem quickly.