Frequently Asked Questions
How do I submit my department logo?
You can upload your fire department, EMS, rescue, law enforcement, or public safety logo through our Department Logo Upload page. If we have already prepared your department's design for embroidery, select the existing-design option when ordering.
Is there a fee to set up a new department logo for embroidery?
Yes. New department logos require a one-time $25 embroidery setup fee. Once your design has been prepared and placed on file with Station Thread, you won't need to pay the setup fee again when using the same design on future eligible orders.
Do you keep my department logo on file?
Yes. Once we prepare your department's embroidery design, we keep it on file for future Station Thread orders.
Can I personalize apparel with my name, rank, or title?
Yes. Name, rank, or title embroidery is available on eligible apparel. You can add the Name & Rank Embroidery option when ordering.
Can I add an American flag to the sleeve?
Yes. American flag sleeve embroidery is available as an add-on for eligible apparel.
Do you have a minimum order?
Individual products available through our website can be ordered individually unless the product listing states otherwise.
Do you accept department or bulk orders?
Yes. If you need apparel for an entire department, station, agency, event, or organization, contact Station Thread for assistance with larger orders and pricing.
How long will my order take?
Most products are customized after your order is placed. Please allow approximately 7–21 business days for production, plus shipping time. Larger or more complex orders may require additional time.
Do you offer screen printing as well as embroidery?
Yes. Station Thread provides both custom embroidery and screen printing. The best decoration method depends on the garment, design, quantity, and intended use.
What types of organizations do you work with?
We specialize in apparel for fire departments, EMS, rescue, law enforcement, public safety agencies and related organizations, although our embroidery and screen-printing services are not limited to emergency services.
Can I return customized apparel?
Customized and personalized products are final sale because they are made specifically for you. If Station Thread makes an error or your item arrives damaged or defective, contact us within 7 days of delivery so we can work with you to correct the issue. Please see our Shipping & Returns policy for complete details.
What if I entered the wrong name, size, color, or customization information?
Please review all information carefully before submitting your order. We cannot provide refunds or replacements for customer ordering errors once customized merchandise has been produced.
How much does shipping cost?
Shipping for website orders is calculated based on the total weight of the order and displayed during checkout.
Can I contact you before placing an order?
Absolutely. If you're unsure about a logo, garment, decoration option, or larger department order, contact Station Thread before ordering and we'll help determine the appropriate option.
